BEFORE YOU MESSAGE US
Most answers are right here
We read every message and reply within 24 hours. Sending a second email won't get you a faster answer, it just puts you further back in the queue, so one message is enough.
Where is my order?
Once your order ships you'll get a shipping confirmation email with your tracking number, usually within 24 hours of ordering. Check your spam or promotions folder if you don't see it. You can also look it up any time on our tracking page using your order number and the email you ordered with.
Track your orderManage your subscription
You can manage your subscription yourself, no email needed. Enter your email on the portal page and we'll send you a secure link, where you can skip a delivery, change your next charge date, update your address or cancel.
One thing to know: your first billing cycle can't be cancelled. Subscription orders include a discount plus free gifts that are funded on the basis of a subscription running past its first cycle, so that first renewal is committed at checkout. You agreed to this at checkout and it's set out in full in our cancellation policy.
Manage your subscription Read the cancellation policyEverything else
Questions about your order, a refund, a damaged delivery or the product itself all go through the form below, or email us directly. Include your order number and we'll get it sorted in one reply instead of three.
info@gavanci.com