Shipping policy

Last updated: 17 August 2026

At Gavanci we aim to process and ship every order efficiently while keeping delivery expectations clear and honest. This policy explains how our shipping process works, what to expect once your order is placed, and how we handle delays or issues. It forms part of our Terms of Service and Conditions of Sale and should be read alongside our Refund and Returns Policy.

1. Shipping Destinations

We currently ship to the United States, Canada, the United Kingdom, Australia, and most European countries. If your country is not supported at checkout, we are unable to ship to your location at this time. For any destination-specific question, please contact info@gavanci.com before placing your order.

2. Order Processing

We typically dispatch orders within 24 hours of receiving them. During peak periods, public holidays, and occasional gaps in warehouse staffing, processing can take longer, and in those periods you should allow up to 3 business days for dispatch.

You will receive an order confirmation email once your order is placed, and a separate email containing your tracking information once your order has shipped.

3. Estimated Delivery Time

Once your order has been dispatched, delivery typically takes 5 to 12 business days to the United States, Canada, the United Kingdom, and Australia. This estimate is measured from the date of dispatch, not from the date you placed your order, so please add our processing time in Section 2 when working out when to expect your parcel.

Delivery times are estimates only and are not guaranteed. They may vary because of courier delays, customs processing, weather disruption, or seasonal shipping volume, all of which are outside our control.

4. Shipping Costs and Options

Shipping costs are calculated at checkout based on your destination and the option you select, and the final cost is always displayed clearly at checkout before you complete payment.

We offer two options:

• Standard shipping, which follows the delivery estimate in Section 3.
• Priority shipping, which is offered at an additional cost shown at checkout where it is available for your destination.

Free shipping. Free shipping applies to qualifying orders, including certain bundles and any promotion we are running at the time. Where a minimum spend or other condition applies, that condition is shown on the product page and at checkout. Where your order qualifies for free shipping, no shipping charge is applied to it.

The shipping options and prices available to you may change from time to time. The option and price that apply to your order are the ones shown at checkout and confirmed in your order confirmation email.

5. Shipping Protection

Shipping Protection is an optional paid add-on offered on the product page and shown as a separate line item at checkout. Where you add it to a subscription order, it recurs with each renewal at the price shown.

Shipping Protection covers your order while it is in transit, up to the point of confirmed delivery. Where you have purchased it and your order is lost or stolen in transit, or the carrier claims delivery but no proof of delivery can be obtained, we send a replacement at no cost to you, or issue a full refund where a replacement is not possible.

Shipping Protection ends at the point of confirmed delivery and does not cover packages taken after delivery. It is not insurance; it is a service we provide under our Terms of Service. Full details, including what happens to orders placed without it, are in Section 8 of our Refund and Returns Policy.

6. Customs, Duties, and Import Taxes

For orders shipped outside the United States, any customs duties, import taxes, VAT, or handling fees imposed by the destination country are the responsibility of the customer. These charges are set by your local customs authority and are not included in the product price or the shipping cost shown at checkout.

Refusal to pay these charges may result in the package being returned to us or destroyed by customs. Where that happens, any refund is issued at our discretion and net of the shipping costs already incurred.

7. Tracked Shipping

All shipments include tracking. Once your order has been dispatched you can follow its progress using the tracking link in your shipping confirmation email.

Please allow up to 48 hours after dispatch for tracking to begin updating. Tracking information sometimes pauses during transit, particularly during customs clearance, and a pause does not by itself mean your parcel is lost.

8. Delayed or Lost Packages

If your order has not arrived within 20 business days of the dispatch date, contact us at info@gavanci.com and we will investigate with the carrier and arrange a replacement or refund where appropriate.

Before contacting us, please allow 24 hours from any delivery scan and check with household members, neighbours, and your local postal service, since carriers sometimes mark a package as delivered shortly before it actually arrives.

Where tracking confirms delivery to the address you provided and proof of delivery is available, the order is treated as fulfilled and we are not responsible for packages lost or stolen after that point, whether or not Shipping Protection was purchased. Where tracking has stalled or shows no movement for an extended period, our support team will open a trace with the carrier on your behalf.

9. Address Accuracy

You are responsible for providing accurate and complete shipping details at checkout, including any apartment, suite, or building number. We are not responsible for delays, losses, or failed deliveries resulting from an incorrect or incomplete address you provided, and orders returned to us for that reason may incur an additional shipping charge before they can be re-sent.

We are able to ship to PO Boxes and APO/FPO addresses within the United States.

10. Damaged, Defective, or Incorrect Orders

Please inspect your order on arrival. If it arrives damaged, leaking, defective, or incorrect, email info@gavanci.com within 14 days of delivery with your order number.

For these claims we do not require you to return the product to us. To verify the claim we ask for a photograph of the damaged, defective, or incorrect product, a photograph of the outer shipping packaging, and a photograph of the shipping label showing your name and order. Once reviewed, we issue a full refund or send a replacement.

This applies to damaged, defective, and incorrect orders only. Refunds requested for any other reason, including under our 90-Day Money-Back Guarantee, are governed by our Refund and Returns Policy and may require the product to be returned.

11. Hybrid Fulfilment

We operate a hybrid fulfilment model, and some orders may be shipped from verified third-party fulfilment partners depending on your location and the products ordered. This allows us to deliver faster across multiple regions, though it may occasionally result in slight variations in packaging. Product quality, ingredients, and formulation remain consistent across all shipments.

12. Customer Support

If you have any question about shipping or about your order, contact our support team at info@gavanci.com. We reply to every enquiry within 24 hours.