Subscription and Cancellation Policy

Last updated: 17 August 2026

This policy explains how our subscriptions work, what you will be charged and when, the notices we send you before every charge, and exactly how to cancel, skip, pause, or change your subscription. It forms part of our Terms of Service and Conditions of Sale, and where those Terms differ from this policy on any matter this policy addresses, this policy controls. Manage your subscription any time at the "Manage Subscription" link in our menu or in the footer of any page on www.gavanci.com.

1. How Your Subscription Works

When you select a subscription option on the product page, you agree to a recurring delivery and billing schedule. Your payment method is charged automatically at the start of each billing cycle, and your order ships on that schedule, until you cancel.

All subscription terms, including the price, the discount applied, the billing frequency, the renewal amount, the minimum commitment, and what each shipment contains, are shown on the product page where you choose your option, again at checkout before you confirm, and again in your order confirmation email.

A one-time purchase option is available on the product page, selected before you add the product to your cart. A one-time purchase does not renew and is not charged again.

Charges from us appear on your statement as GAVANCI SP or SP GAVANCI.

2. Your Billing Interval

Your renewal interval is set by the product you subscribe to and the quantity you select, so that each shipment arrives as your previous supply runs out. Different products have different serving schedules, which means the same number of bottles may cover a different number of days depending on which product you have chosen.

The exact interval that applies to your subscription is always stated in plain language before you pay. You will see it on the product page next to the subscription option you select, again at checkout before you confirm your order, again in your order confirmation email, in every renewal reminder we send you, and in your customer portal at all times. If the days of supply and the billing interval shown for your order ever appear to disagree, the interval stated in your order confirmation email is the one that governs your subscription.

We do not change the billing interval of an active subscription without notifying you by email in advance, and you may cancel before any changed interval takes effect. If your own usage runs faster or slower than the schedule we have set, you can change your delivery interval yourself at any time in your customer portal, or skip or pause a shipment at no cost under Section 6. Where you are still within the committed period described in Section 3, a change to your interval takes effect after your first renewal has been billed.

3. Your Introductory Discount and Minimum Commitment

Your first subscription order is offered at an introductory discount. The exact discount that applies to your order is shown on the product page where you select your subscription option, again at checkout before you confirm, and again in your order confirmation email.

That discount is conditioned on a minimum commitment of one renewal cycle. In plain terms: your first discounted order plus the first renewal that follows it form the committed period.

You may cancel at any time. If you cancel before your first renewal has been billed, the cancellation takes effect after that renewal has been billed and fulfilled, and no further charges are made. After your first renewal has been billed, you may cancel, skip, pause, or modify your subscription freely, with no restrictions.

By selecting a discounted subscription offer you authorise payment for your initial order and for the first renewal cycle. This is disclosed on the product page, at checkout, and in your order confirmation email before any charge is taken. If you prefer no commitment, choose the one-time purchase option on the product page.

This section does not apply to customers in the United Kingdom or the European Union during the statutory cancellation period described in Section 9.

4. Notices You Receive Before Every Charge

We notify you at three separate points in every billing cycle so you always know what is coming and when.

When you subscribe. Your order confirmation email confirms that you have started a subscription, and states the price, the discount applied, the billing interval, the minimum commitment, your next charge date, and a direct link to your customer portal.

A reminder before every renewal charge. We send this at least 7 days before the charge date. Where your billing interval is 30 days or longer, we send it 15 days before the charge date. It states the products in your upcoming order, the exact amount you will be charged, the date you will be charged, and a direct link to your customer portal to cancel, skip, pause, or modify.

A final reminder one day before every renewal charge. This confirms the amount and the charge date, with a direct link to your customer portal.

Please keep the email address on your account current, and check that our messages are not being filtered into a spam or promotions folder. If you are not receiving these emails, contact info@gavanci.com and we will fix it.

5. How to Cancel, Skip, Pause, or Change Your Subscription

All changes, including cancellation, are made in your customer portal. The portal lets you cancel, skip a shipment, pause your subscription, change your delivery interval, move your next charge date, swap your order contents, and update your address or payment method.

Three ways to reach your portal:

• The direct link in your emails. Every order confirmation and every renewal reminder we send contains a link straight to your portal.

• The "Manage Subscription" tab in the menu at www.gavanci.com.

• The "Manage Subscription" link in the footer of every page on www.gavanci.com.

Logging in. Use the same email address you used to place your order. We may instead ask for your order number. Both appear in your order confirmation email, so keep it. If you cannot access your portal for any reason, email info@gavanci.com and we will help you. We reply within 24 hours.

Cancellation deadline. To stop an upcoming renewal, cancel or skip at least 24 hours before your scheduled billing date. That date is stated in every reminder email we send you and is always visible in your portal. A cancellation made less than 24 hours before your billing date applies to the following cycle, because the current order will already have entered processing.

6. Skipping and Pausing

If you have more product than you need, you do not have to cancel. You can skip your next shipment and continue on your normal schedule afterwards, pause your subscription and restart whenever you choose, or change your interval so shipments arrive further apart.

All three are available in your customer portal, there is no limit on how often you can use them, and you keep your subscriber pricing. Skips and pauses must be made at least 24 hours before your scheduled billing date to affect the upcoming order. Where you are still within the committed period described in Section 3, a skip or pause takes effect after your first renewal has been billed.

7. What Happens After You Cancel

You receive a cancellation confirmation email, and no further charges are made after the confirmed cancellation date. Any order already billed or already dispatched will still be fulfilled and delivered to you.

Cancelling stops future renewals. It does not retroactively refund charges already billed and fulfilled. Refunds are governed by our Refund Policy. Your account stays open and you may resubscribe at any time.

If you cancelled and were charged anyway, email info@gavanci.com immediately with your order number. We will investigate and resolve it within 3 business days, and where the error was ours we refund in full.

8. Price Changes, Failed Payments, and Account Maintenance

Price changes. We will not change the price of an active subscription without giving you at least 14 days' written notice to the email address on your account. You may cancel before the new price takes effect, at no penalty.

Card updates. We and our payment providers may receive updated card details from your card issuer, such as a new number or expiry date when your card is replaced, so that your subscription is not interrupted. Your issuer may allow you to opt out of this service; contact them to do so.

Failed payments. If a renewal charge fails, we may retry it and may contact you by email or phone to obtain an alternative payment method. Repeated failed payments may result in your subscription being paused or cancelled.

Product availability. If a product, flavour, or variant becomes unavailable, we will default your future shipments to your original selection unless you tell us otherwise, and we will notify you of any material change.

9. Additional Rights for Customers in the United Kingdom and the European Union

These rights apply in addition to everything above and are not limited by it.

You have the right to cancel within 14 days without giving any reason. The period ends 14 days after the day you, or someone you nominate other than the carrier, receive the goods. Cancelling within this period ends both your order and your subscription, and the minimum commitment in Section 3 does not apply to you.

How to cancel. Email info@gavanci.com with a clear statement that you wish to cancel, or use the model cancellation form at the end of our Terms of Service, or cancel through your customer portal. We acknowledge cancellations without delay.

Returning the goods. Sealed, unopened items may be returned within 14 days of telling us you are cancelling. You are responsible for the direct cost of returning them. The statutory right to cancel does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, so an opened bottle cannot be returned under this right. Our 90-Day Money-Back Guarantee remains available to you for opened product.

Refunds. We refund all payments received from you, including the standard delivery cost, no later than 14 days after we receive the goods back or you provide evidence of having sent them, whichever is earlier. Full details are in our Refund Policy.

10. Additional Rights for Customers in Canada

Nothing in this policy limits or excludes any right you have under applicable federal or provincial consumer protection legislation, including the consumer protection statutes of Ontario, British Columbia, Alberta, and Quebec.

Where provincial law gives you a right to cancel a distance contract or a contract with recurring payments, or a right arising from a failure to disclose required information, that right applies in addition to this policy. Quebec residents retain their rights under the Consumer Protection Act in full.

11. Additional Rights for Customers in Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts, or modifies any guarantee, right, or remedy conferred by that law which cannot lawfully be excluded.

12. Questions or Problems With a Charge

If you see a charge you do not recognise, check your statement for GAVANCI SP or SP GAVANCI, which is how our charges appear.

Contact us first at info@gavanci.com. We reply within 24 hours and resolve the large majority of billing questions the same day. A direct request is almost always faster than a formal dispute, which typically takes a payment provider between 30 and 70 days to resolve.

We keep records of your subscription enrolment, your acceptance of our terms at checkout, every notice we sent you, and our correspondence with you, and we may present that documentation in response to a dispute.

13. Changes to This Policy

We may update this policy from time to time. The version in effect on the date you placed your order governs that order. Material changes affecting an active subscription will be notified to you by email.

14. Contact Us

SOGY HOLDINGS LLC (trading as Gavanci) 30 N Gould St, Ste R Sheridan, WY 82801 United States

Email: info@gavanci.com We reply to every enquiry within 24 hours.