Privacy policy

Privacy Policy Last Updated: 5 June 2026

At Gavanci, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share personal information when you visit www.gavanci.com or interact with our services. By using our website, you agree to the practices described below. If you do not agree, please discontinue use of the site.

1. Who We Are Gavanci is a registered business operating from the United States. For the purposes of applicable data protection laws, Gavanci acts as the data controller responsible for the personal information collected through this website. For any privacy related questions, data requests, or formal correspondence, please contact us at info@gavanci.com and we will respond within the timeframes required by applicable law.

2. Information We Collect

2.1 Information You Provide When you interact with Gavanci, you may voluntarily provide personal information including your name, email address, phone number, billing and shipping address, and order details. Payment information is processed securely by third party providers such as Shopify Payments and PayPal, and we do not store full credit card numbers ourselves. We also collect marketing preferences, including email and SMS opt-in status, as well as any information you share when contacting customer support.

2.2 Information Collected Automatically When you visit our site, certain information is collected automatically, including your IP address, browser type, operating system, device identifiers, pages viewed, and browsing behavior. We use cookies, pixels, and similar technologies such as Meta Pixel, Google Analytics, TikTok Pixel, and Shopify analytics to understand site usage, improve performance, and optimize advertising.

2.3 Information From Third Parties We may receive information from third party providers including payment processors, advertising platforms, and analytics partners. Shopify may also provide aggregated store analytics to help us improve site functionality and customer experience.

3. How We Use Your Information We use personal information to process and fulfill orders, provide order confirmations and shipping updates, respond to customer inquiries, and deliver customer support. With your consent, we may send marketing emails or text messages, and you can unsubscribe at any time. We also use data to analyze website performance, improve user experience, prevent fraud, and maintain the security of our services.

4. How We Share Your Information We do not sell personal information. We may share data with trusted third parties only as necessary, including payment processors, fulfillment and delivery providers, marketing and email platforms, analytics services, and legal authorities if required to comply with applicable laws or protect our rights.

5. Your Rights Under GDPR (EU and UK Residents) If you reside in the European Union or the United Kingdom, you have the right to request access to your personal data, request corrections, request deletion, restrict or object to processing, request data portability, and withdraw consent at any time where processing is based on consent. You also have the right to lodge a complaint with your local supervisory authority if you believe your data has been handled improperly. To exercise any of these rights, please contact info@gavanci.com and we will respond within the timeframes required by law.

6. Your Rights Under US State Privacy Laws If you reside in California or another US state with applicable privacy legislation, including but not limited to Virginia, Colorado, Connecticut, Utah, and Texas, you may have the right to request access to or deletion of personal information we hold about you, request correction of inaccurate data, and opt out of the sale or sharing of personal information for targeted advertising purposes. We do not sell personal information. To exercise these rights, contact info@gavanci.com.

7. Your Rights Under PIPEDA (Canadian Residents) If you reside in Canada, you have the right to access the personal information we hold about you, request corrections, and withdraw consent for the collection or use of your data, subject to legal and contractual restrictions. Requests can be submitted to info@gavanci.com.

8. Data Retention and Security We retain personal information only for as long as necessary to fulfill orders, provide customer support, comply with legal or tax obligations, and resolve disputes. Data is stored securely using Shopify and other trusted platforms that employ encryption and industry standard safeguards. While we take reasonable measures to protect data, no system is completely secure, and users are responsible for safeguarding their account credentials.

9. Data Breach Notification In the event of a data breach that may affect your personal information, we will notify affected users and relevant authorities without undue delay and in accordance with applicable data protection laws.

10. Cookies and Tracking Technologies We use essential cookies to enable site functionality, analytics cookies to understand site performance, and marketing cookies to deliver relevant advertising through platforms such as Meta, Google, and TikTok. You may disable cookies through your browser settings, though some site features may not function properly as a result. Additional information can be found in Shopify's cookie documentation.

11. Children's Privacy Our website is not intended for individuals under the age of 16, or the minimum age required by applicable law in your jurisdiction, whichever is higher. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact info@gavanci.com so we can remove the information.

12. International Data Transfers Your information may be processed in the United States or other countries where our service providers operate. When transferring data internationally, we rely on appropriate safeguards including standard contractual clauses and trusted partners that comply with recognized data protection frameworks, so your data remains protected regardless of location.

13. SMS Communications and Cart Reminders If you opt in to SMS communications, we may send transactional messages such as order updates and shipping notifications, as well as abandoned cart reminders, product offers, or review requests. By providing your phone number and confirming SMS opt-in, you consent to receive automated messages from Gavanci. Consent is not a condition of purchase, message frequency varies, and standard message and data rates may apply. You may unsubscribe at any time by replying STOP, or request assistance by replying HELP. Opting out of marketing messages will not affect transactional messages related to your existing orders. SMS data is shared only with service providers necessary to operate the messaging platform.

14. Chargebacks and Fraud Prevention We reserve the right to challenge chargebacks and fraudulent claims where tracking confirms delivery or evidence shows misuse of payment systems. Relevant data such as tracking records and communication history may be shared with payment processors for dispute resolution. We encourage customers to contact us first at info@gavanci.com so we can resolve any issue directly before a dispute is escalated.

15. User Generated Content If you submit reviews, testimonials, photos, or other content, you grant Gavanci permission to use that content for marketing and promotional purposes. Please do not submit personal information you do not wish to be publicly visible.

16. Third Party Links Our website may include links to third party platforms such as social media networks or payment providers. We are not responsible for the privacy practices of external websites and encourage you to review their policies before providing personal information.

17. Do Not Track Signals Some browsers offer Do Not Track signals. Our site does not currently respond to these signals, but cookie preferences can be managed through your browser settings at any time.

18. Changes to This Policy We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be reflected on this page with a revised "Last Updated" date, and continued use of the site constitutes acceptance of the revised policy.

19. Contact Information For privacy related questions, data requests, or any concerns regarding how your information is handled, please contact us at info@gavanci.com.